Refund policy

Last updated: 18 September 2026

We make food, so we cannot take opened or unsealed packs back. Instead we keep refunds simple and fast. Everything below applies to orders placed on priyamorganics.in.

1. Kids-Approved Guarantee (Family Box)

Open one pack from your Family Box and cook it. If your family does not finish it, we refund that pack.

  • What you get back: ₹166, the price of one pack in a Family Box.
  • How to claim: WhatsApp a photo of the opened pack to +91 98916 09060 within 14 days of delivery. Mention your order number.
  • No return shipping, no forms. Keep the remaining packs.
  • Limits: one claim per Family Box order, one Family Box per household. The refund goes to the original payment method within 5 to 7 business days of approval.

2. Damaged, wrong or missing items

Check your parcel on arrival. If a pack is torn, leaking, past its best-before date, or the wrong product or quantity was sent, contact us within 48 hours of delivery with photos of the outer box, the shipping label and the affected packs.

  • We will send a free replacement or refund the affected items, whichever you prefer.
  • You do not need to send anything back unless we ask.

3. Orders lost or not delivered

If tracking shows your order was lost in transit, or it is not delivered within 10 business days of dispatch, tell us and we will reship it or refund you in full.

4. Cancellations

  • You can cancel for a full refund any time before the order is dispatched. Message us on WhatsApp or email quickly, as most orders leave within 24 hours.
  • Once the parcel is with the courier we cannot cancel it. If you refuse delivery and the parcel returns to us, we refund the product value minus the shipping cost actually incurred.

5. What we cannot refund

  • Sealed packs you have changed your mind about (food safety rules do not allow resale).
  • Packs opened beyond the one-pack guarantee above.
  • Orders where an incorrect or incomplete address was provided at checkout and the parcel could not be delivered.

6. How refunds are paid

All refunds go back to the payment method used at checkout (UPI, card, net banking or wallet). Once approved, the money usually appears within 5 to 7 business days, depending on your bank.

7. Contact

WhatsApp: +91 98916 09060
Email: admin@priyamorganics.in
Priyam Enterprises (trading as Priyam Organics), 11A East Street, Poongunam, Panruti 607106, Tamil Nadu, India